Community

[Ru-bee]

Hello everyone.

As many of you have noticed and flagged with us over the past few days, there have been some recent issues regarding receiving notifications on the forums.

We are now aware that this is a known issue with the platform and is affecting communities world-wide. We can see that a solution is being worked on but it is currently out of our hands. We are keeping an eye out for updates and will ensure we keep the community informed.

In the meantime we appreciate that this can be quite frustrating, so please don't hesitate to reach out for extra support while this issue is being resolved.

Thank you all for your patience and thank you to those who have reached out to us regarding this issue. We hope to have some positive updates for you soon.

[Glisten]

@Ru-bee I think most people have noticed that the “NEW” no Notifications issue has come to visit for the last 48 hours.

One of the other issues that occurs simultaneously is selecting the thread, but being taken to the middle of the thread page.

I.E.  Select  Art for Healing 

 

It takes me to Greensleeves post 2 Nov 2023. Scroll up to the top of the page.

You’ll see it is Page 5 of 9.

 

The same thing happens on all Threads whenever the Notifications glitch.

G

[Jynx]

Hey @Glisten I have noticed this too! Can be irritating for us, and next to impossible for newbies if they don't know what's happening! 

Thanks for flagging and the screenshots too. Let's hope this issue is resolved soon!!

[espressologic]

Thanks everyone for flagging these issues.  We are continuing to escalate them to Khoros, our software provider, and urging a quick resolution.

[espressologic]

Hi all, we're happy to report that the notifications issue seems to have been resolved for now. However, please be aware that our forums software provider (Khoros) has not yet provided an explanation for the notifications disappearing or what steps were taken to fix this.  This means it is possible this issue may occur again intermittently.

We understand how frustrating this experience has been and appreciate your feedback and understanding as our platform provider has worked to address this global issue.

On Monday, we shared some helpful resources in our Forums enhancements thread for enabling email notifications and saving your favourite threads and posts. If you haven't already, we recommend subscribing to that thread to stay informed and access useful tips for staying connected with the community.

If you have any questions or need further assistance, please don't hesitate to reach out to us at team@saneforums.org.

[espressologic]

Hi all, we have seen overnight that there is a problem delivering email notifications to some members. This issue is currently being investigated.  Your in-forum notifications are unaffected.  We apologise for the inconvenience. 

[Glisten]

@Oaktree were you saying that you were having email notifications problems or was that @SmilingGecko ?

G

[Oaktree]

@Glisten 

That was @SmilingGecko 

[espressologic]

Good morning everyone, the issue with email notifications not being delivered to some member emails is unfortunately still ongoing.

We are escalating this issue with our forums software provider this morning and will keep you posted as to the outcome in this thread.

[espressologic]

Good morning everyone, we're aware this issue is still ongoing. We are in daily contact with our forums software provider to seek a resolution - they've informed us that they are still investigating why this is happening.